Catherine Pope, Director of Operations
Telemarketing is one of today's most reliable and dynamic tools for generating new business
There is no substitute for voice contact and human interaction when it comes to building relationships with both existing and prospective customers across a broad range of business sectors - more efficiently and economically than almost any other marketing tool. In spite of this, there are many businesses with otherwise dynamic sales strategies who are still unaware of the benefits that the personal approach of Telemarketing offers them.
As an integral part of your marketing mix, a Telemarketing campaign carefully planned and professionally executed by Base Connections' expert team will:
• Increase sales either by direct customer contact or by providing your sales team with tactical support such as lead generation and appointment setting
• Improve performance of your existing sales force by co-ordinating and executing follow-up activity and customer satisfaction surveys
• Influence strategy in marketing and promotion by providing valuable feedback on customer preferences
• Combat competition through mystery shopping and third-party approaches to other businesses in your sector
• Strengthen loyalty through a determined customer care programme
• Invite to events and follow up afterwards to illicit the best response and maximise the investment
• Consolidate relationships with your most valuable asset - your customer - and give you their feedback on the issues they feel important.
Base Connections' professional, people-oriented approach guarantees a seamless interaction between our highly-trained staff and your company's in-house team.
Professionalism & commitment
Whenever we begin a new campaign we take pains to learn as much as possible about your company and your market to enable your appointed telemarketeer to represent you effectively. We take your campaign as seriously as you do. After all - your success is our success.
Full reporting
At Base Connections we know from our own experience just how important it is to be armed with all the facts and figures that a successful telemarketing campaign generates. We will supply you with monthly, weekly or daily reports, including our operatives' personal feedback and interpretations - by phone, on paper or via the internet.
Total adaptability
At Base Connections we don't just offer package deals. We know that every client is different, with their own unique requirements. We are always searching for new solutions to their problems, working together to get the very best from their campaigns.
Clients have asked us to create bespoke campaigns such as mail order fulfilment, mystery shopping, internet response handling, conferences and seminars, direct mail campaigns and follow-up, and more.
In short, Base Connections is not just the average telemarketing company. Tell us what you want and the chances are that the Base Connections team will be able to tailor a campaign to meet your needs.
Comprehensive telemarketing training for your in-house staff
We're very much aware that some day-to-day telemarketing functions are best conducted in-house. Everyone who has client contact on the telephone is a potential marketeer.
Base Connections offers you and your staff the same high level of intensive, hands-on training that we give our own personnel, making sure that your company projects a consistently professional image to all your existing and potential customers.
We'd like to talk to you face-to-face about Base Connections' unique approach. Please contact us through one of the options below:
Telephone 0870 0131100
Fax us on 01483 596599
Email: sales@baseconnections.co.uk
