This is designed as a highly sensitive tool in the battle for customer retention.
Programmes are created to establish levels of customer satisfaction and track any changes in customers' views, attitudes and establish future purchasing. This will identify potential problems.
Properly managed, Customer Care programmes should also help to generate increased sales by using the information gained to your advantage.
Base Connections can:
Help design a programme to cover all the appropriate areas
Mail customers to inform of activity
Conduct the survey using the telephone
Prepare a report detailing the findings
To request a case study on our customer care programme please email
or telephone 0870 0131100
