The Company
Base Connections is run by a team with a proven track record in direct marketing and a serious interest in getting results by one-to-one communication.
Our attitude and the way we recruit and train our staff using a dedicated in-house trainer is key*. We work hard to create a genuinely friendly, professional atmosphere, which generates high levels of enthusiasm and staff loyalty and a solid commitment to clients' interests.
We know this is unusual in this industry but the investment we make in the people here means that we guarantee that our work reflects well on your company, helps you to generate new business and keeps your customers with you.
So just what makes us stand out from the crowd?
The Base Connections' Promise
We pride ourselves on careful selection and training of high quality personnel, therefore, we can guarantee our telephone calls will reflect well on your company assisting you to generate new business and retain existing customers.
Professionalism & Commitment
We know from our research that very few other telemarketing organisations see beyond the process and the equipment. Our view is entirely the opposite. It’s the knowledge of how to communicate with people which gets results, and which not only delivers ROI but reduces and possibly nullifies the negative effect of previous inappropriate contact.
We take your campaign as seriously as you do. After all - your success is our success.
Total adaptability
At Base Connections we don't just offer package deals. We know that every client is different, with their own unique requirements. We are always searching for new solutions to their problems, working together to get the very best from their campaigns.
In short, Base Connections is not just the average telemarketing company. Tell us what you want and the chances are that the Base Connections team will be able to tailor a campaign to meet your needs.
And remember - when your prospects talk to us it's like they've known us forever. People enjoy talking to us. We make them feel valued, understood, and important.
*Your Team
Staff are placed on the award winning Training and Development Programme to ensure they are appropriate for your team.
53 months - average service
40 years - average age
To enable a team to work together it needs a common goal in which to believe. Base Connections’ goal is to ensure their clients would recommend them to others and in view of this clients are asked to score Base Connections on the this likelihood.
Clients also feedback on the specific work done by the staff, face to face against preset criteria. In this way the staff feel responsibility for their work so making their role more rewarding. By doing this they receive the feedback and praise directly, so helping to make better judgements on your behalf in the future. Staff are rewarded for high scores, which is also reflected in their pay and an exciting incentive scheme.
In this way you have the advantage of oursourcing but the responses of an inhouse team.
Call us now on 0870 0131100 to see what we can do for you
